Refund & Cancellation

Cancellation Policy

Cancellation Charges:

  • 25% if cancelled four days in advance.
  • 50% if cancelled two or three days in advance.
  • 50% if few of the total booked rooms are cancelled.
  • 100% if cancelled one day prior to booking or on the same day.
  • Credit/Debit card cancellations will be charged 5% extra.
  • No refund will be eligible in case of no show where the customer arrives late or does not turn up for the event.

No refund will be eligible in case of no show where the customer arrives late or does not turn up for the event.

Note:

  • Refunds only through cheque for bookings made by cash/cheque/bank transfer.
  • Online refunds for bookings made through the website usually take 7-10 working days.
  • Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
  • The original receipt must be presented for processing the refund.
  • Credit/debit card cancellations will be charged 5% extra.
  • If client paid twice for one transaction, the one transaction amount will be refunded via same source within 07 to 10 working days

Refund Policy:

If client paid twice for one transaction, the one transaction amount will be refunded via same source within 07 to 10 working days

In case of any cancellation the service tax of 12.36% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

  • Total advance paid will be retained if cancelled anytime between 3 months and 31 days prior to the date.
  • 100% of the advance will be retained if cancelled 1 month prior to the date.


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